Omnichannel
Every conversation in one shared inbox
WhatsApp, Instagram, email, live chat, SMS, and voice land in the same place — with the full customer history attached to each one.
No credit card required
- 9
- Channels in one inbox
- 120M+
- Conversations handled
- 62%
- Faster first response
What you get
Everything in Omnichannel
Shared inbox
Assignment, mentions, and private notes keep the team moving as one.
Channel switching
Continue a chat thread over email without losing a message or restarting the context.
Smart routing
Route by language, topic, value, or availability with skill-based rules.
Suggested replies
Draft responses grounded in your knowledge base, ready for a human to send.
SLA tracking
Per-channel targets with escalation before a breach, not after.
Templates
Approved message templates with variables, per channel and per locale.
Connect
Meet customers where they already are
Official APIs for WhatsApp Business, Instagram, and Messenger, plus email, SMS, voice, and a live chat widget you can theme to your brand.
- Official WhatsApp Business Platform integration
- Instagram and Messenger via the Meta API
- Themeable live chat widget with an offline mode
Scale
Built for volume without losing the thread
Collision detection stops two agents replying at once, and every conversation carries the customer's full history no matter which channel it started on.
- Real-time collision detection
- Merge conversations across channels
- Bulk actions with per-conversation undo
Loved by customers
Real results. Real relationships.
See how Relnivo helps businesses grow every day.
“Relnivo has completely transformed the way we manage customer relationships. The unified inbox alone saved our team hours a week.”
Sara MohammadiMarketing Director, Digikala “The automation and AI features save us countless hours every week. Our response times dropped by more than half.”
Arash NejadCEO, Snapp! “We increased our sales by 30% within six months of switching to Relnivo, with a fraction of the manual work.”
Mina RahimiGrowth Lead, Modanisa
41%
Increase in revenue
32%
Cost reduction
98%
Would recommend
FAQ
Frequently asked questions
Do we need our own WhatsApp Business account?
We can provision one for you during onboarding, or connect an account you already own. Either way, template approval is handled inside Relnivo.
Can customers switch channels mid-conversation?
Yes. Identity resolution links their handles, so a chat that moves to email stays a single thread with unbroken history.
Is live chat available in multiple languages?
The widget ships with 30 locales and detects the visitor's language automatically. Routing rules can send each language to the right team.